|
Difficult Team Members
In teams, you may run into people who are on the outer edges of the
participation scale – from
Dominant to Reluctant participants. The Dominating Participants are
characterized by the
following characteristics:
- They consume a disproportionate amount of “air-time”
- Their anecdotes are overlong and tend not to shed any light on the
situation at hand
- They fill silence with talk - talk that inhibits a sense of momentum
As a result, other team members get discouraged, and start to find
excuses to miss meetings.
On the other extreme are the Reluctant Participants. They try to blend
into the background at a
team meeting by exhibiting characteristics such as:
- Rarely speaking or volunteering any information
- When asked about their level of participation, they will reply, “I
participate by listening. When I have something to add, I’ll say it”
As a result, other team members feel that the reluctant participant isn’t
contributing, and will
ostracize him even more. It’s also a waste of reluctant participant’s
potential to contribute to the
solution.
How to deal with Dominant Participants
- Structure discussion on key issues to encourage equal participation.
For example, have members write down their thoughts and share them
around the table (Round Robin Brainstorming).
- List ‘balance of participants” as a general concern to critique
during the meeting evaluation.
- Practice gate-keeping: “We’ve heard from you on this Joe. I’d
like to hear what others have to say”.
- Get the team to agree on the need for limits and focus in
discussions, and the value of balanced participation.
How to deal with Reluctant Participants
- Structure participation in the same way as for dominating
participants (e.g. Round Robin Brainstorming)
- When possible, divide the project task into individual assignments
and reports
- As a gatekeeper: “Does anyone else have ideas about this?”
(done while looking at a reluctant participant)
- If that doesn’t work, you will need to take a more direct approach:
“Sam, what is your experience in this area?”
|
|
Internal Quality Auditor
Training
2 Day Workshop in London
- Learn to audit and trouble shoot your own operation
- Obtain a complete understanding of the ISO-19011 auditing
standard
- Detailed coverage of proper execution, documentation and
follow-up
- Understand the major requirements that an internal auditor
needs to address with the ISO/TS 16949 standard
WHEN:
March 24th and 25th
Theory Day 1: The Understanding
of Auditing, Preparing and Conducting Audits, Post Audit
Follow-Up
Auditing Day 2: Actual hands on
auditing of a company in London
For More Information call Jodi at (519) 667-1720 or 800-837-7046 or
E-mail PQA
|
