Helping the Change Process
PQA has found that most changes require 7 different steps to
occur for permanent change to be accomplished. These 7 steps often
occur in a varied sequence, and are usually done on a iterative,
cyclic manner which adds deeper and deeper comprehension, commitment,
and velocity with each cycle.
CCPM is based on a handfull of simple concepts. However, knowledge of
concepts will not change the lives of most people. You need
practical, simple application of these concepts for results to be
achieved.
PQA helps people and organizations achieve simple,
comprehensive, and permanent application of CCPM concepts. This
results in dramatic improvements in PM results. Correct application
of CCPM produces opportunities that cannot be achieved any other way.
Step
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Description of Step
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What can PQA do to help?
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1. Awareness
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Before people are willing to consider
changing, they need to understand that something else has
changed:
- in the goals (ie. driving forces) of what is required or
expected; or
- in the resources, systems, or methods available for
accomplishing the goal.
- in the results achieved by the organization's current methods
- the resources being consumed (ie. the yield or efficiency) by
the organization's current methods
- in their awareness of the world around them
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PQA built this website to inform the general
public and Project Managers about the lmost significant breakthrough
in PM in the last 50 years.
PQA has prepared a
questionnaire to be used by Project
Managers, Project Team Members, or Sr. Management to determine the gap
between expectations and reality, and to quantify exactly what
problems their current PM system is experiencing.
PQA has offered the questionnaire free to all who can benefit,
asking that they share their results with PQA to assist us in our
research efforts into CCPM and Project Management.
PQA has written numerous articles and 2 different training
courses to help educate people on the changing needs & expectations
for PM by society, business, and customers.
PQA has prepared and delivered to numerous organizations an
Executive Overview on the costs and limitations of historical PM
systems, and how CCPM helps solve these problems, and take advantage
of the available opportunities.
PQA can do on-site training, interviews, and assessments of
your current system, and provide a professional, independant
assessment of your current system, the costs being incurred, and the
opportunities lost.
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2. System
Re-Design
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Most project management systems are
performing adequately for over 90% of what they do. The remaining 10%
is where the difficulties and frustrations are created.
Often, it is difficult for insiders to correctly identify:
- what to change
- what to change it to
- how to accomplish the change process
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PQA personnel are Professional Engineers,
Managers, and Accountants with over 25 years experience each.
PQA has been consulting for the past 15 years in almost every
industry sector.
PQA re-invests heavily to stay current with the latest trends,
success stories, and techniques; both locally & globally.
Your world is complex. Building a complex solution would be
disasterous. You need a simple solution that is strong, but flexible.
PQA's broad and comprehensive experience allows PQA to
cross-fertilize ideas, systems, and methods from many different
sources. PQA helps design and build simple
systems that reduce frustrations while achieving the goals.
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3. Change
Forces
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Status quo is a comfortable place to be
(as compared to instability).
Secondly, no matter how bad the current system may be, people will not
move away from it if they have nothing to replace it. Moving from a
bad system to a vacuum is not an option. Something else (ie. a
viable alternative) must first exist before movement from old to new
can be expected.
Thirdly, for movement towards a new equilibrium point to occur, there
must be adequate driving force pushing you away from the old, and
pulling you towards the new.
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PQA has developed extensive experience in
organizational behavior, Theory of Constraints Thinking Tools, mind
mapping, Change Management, Re-Engineering, systems analysis, &
assessments.
These tools have been able to help hundreds of organizations define
the status of their current system, develop a new, improved system,
and implement the transition smoothly and effectively.
PQA understand organizational and personal inertia, and how to
help people accept and welcome change.
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4.
Planning & Risk Reduction
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No system is perfect. Sometimes the cure
is worse than the original disease. Every organization is different,
complex, and has found a series of "mysterious ways" that usually
work. Changing these without full knowledge can be risky.
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PQA is fully experienced in project
management, risk asessment, potential problem analysis, negative
branch trimming, Failure Mode Effect Analysis (FMEA), Fault Tree
Analysis (FTA), and Planning for Quality.
When our expertise of the above tools is combined with the historical
expertise of your people, we can produce a powerful system for
identifying and avoiding adverse consequences.
Secondly, PQA takes the pilot project approach. We help define
a significant test which is small enough that the risk is manageable
and able to be absorbed by the organization's robustness if unexpected
events occur.
Thirdly, CCPM provides excellent tools to:
- eliminate problems before they occur
- measure & manage the pilot project
- detect & react effectively to problems
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5.
Implementation
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Most people have the flexability to make
a change for a few seconds, minutes, or hours.
Reverting back to the old ways will occur naturally over time as
people & systems return to a known equilibrium point.
Making a change and never regressing to the old equilibrium is much
more difficult. It takes between 21 days to 3 months to build new
habits that can be consistently applied on-the-job.
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PQA has the patience and understanding of your
people and the change process they are being asked to do.
With years of experience, PQA has identified numerous "tricks"
and shortcuts that will further simplify the new system; making it
easier to learn and faster to build the comfort poeple need to
consistently apply their new skills.
PQA has already faced the numerous viewpoints, theoretical
arguments, and other challenges. We have helped other people face the
issues, experiment with the system's capabilities, and learned the
numerous mindsets and thought patterns that exist at various strata
within organizations.
PQA already has the practical experience that you'd eventually
develop on your own over time. PQA is ready to share our
expertise so you can get "up-to-speed" as quickly as possible.
The transition phase is the most risky period for any implementation.
With PQA's help, you have adequate resources, speed, and
inertia to pass through this risky zone in the minimum time possible.
In this way, your risk exposure is minimized.
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6. Self
Reliance
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Organizations must internalize and be
self-suficient on all of their core competencies and processes.
Any significant processes that are repeated on a frequent enough basis
so as to maintain the skills should also be considered for doing
internally.
Everything else should be outsourced.
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PQA maintains its skills through constant
honing on applications in numerous industries throughout N. America.
PQA believes in transfering its skill sets and technologies to
its Clients so that the Client's independance and self-reliance is
maximized.
PQA is an expert in technology transfer, and can help your
organization learn and absorb as quickly as possible.
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7. Monitoring,
Measurement, & Management
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Leadership identify, authorize, and
initiate change.
Project Teams implement change.
Managers maintain, service, and monitor the status-quo systems built
by others.
Managers need systems to help them monitor the system's throughput,
quality, scheduling, and efficiency.
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Measurement systems must be easily and readily
understandable, and simple to implement.
Measurement systems must provide timely data that is inexpensive,
accurate, believable, and readily actionable.
PQA has implemented numerous CCPM projects, Management Measurement
Systems, Balanced Scorecards, audits, and assessments.
PQA knows how to build monitoring, measurement, and management
systems for your Project Managers, Team members, Sr. Management,
suppliers, and customers. |
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