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PQA's Bulletin Board System for questions and answers on
quality, productivity, management systems, personnel, and all things
technical. Ask a question or leave behind some suggestions for
others. PQA's Sr. consultants moderate the Board on a daily basis,
and will add their comments when questions go unanswered for more that 72
hrs. You can receive an automatic e-mail notice when your question
has been responded to.
Business Excellence
PQA's experienced consultants each have over 15 years experience in
industry. They have training as Business Excellence Assessors for
national Excellence Awards. Take advantage of this expertise for
your business for maximum profits and customer satisfaction. PQA can
do an assessment of your operations, &/or help your team implement a
Business Excellence process to take you to the next level.
Business
Process Improvement
PQA had it in our name starting 17 years ago. It's all about the
process. Everybody has processes, as well as bottlenecks in those
processes. PQA has the expertise to quickly assess your current
processes, and develop an improvement program to achieve the maximum
co-ordination between all processes. The end result is the best that
you can be.
Being a generalist has its advantages. PQA is exposed to hundreds
of different companies and methods. We can help you identify new and
different ways as alternatives to the classic solutions; instead of the
classic solutions that you (and your competitors) have always used.
There is competitive advantages available in rapid change to improved
business processes.
PQA offers a wide range of consulting and training services for
the manufacturing, technology, and service industries.
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Leadership & Corporate
Governance Strategic Planning,
Supervision Leadership & Management Training,
Competitive Analysis, Balanced Scorecard and Measurement Systems, Mergers
& Acquisition Due Diligence, Coaching & Mentoring, Business
Excellence assessments (Malcolm Baldrige and Canadian Award of Excellence),
Best In Class analysis & benchmarking.
- Operations
Management Systems: Productivity and Profit
Improvement Programs, Corrective & Preventive Action, Theory of
Constraints, Management of Change, Project Management (Traditional &
Critical Chain), Seminars & Workshops, Employee and Team Development,
Employee suggestion programs, Self-directed work teams, Incentive Systems
for Employees & Management, ISO 14001 Environmental Management systems,
Modernization or Expansion Plans
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Quality Management Systems:
ISO 9000 series (ie. ISO 9001), ISO 13485, QS 9000, QS 9000 TE, ISO/TS
16949, ISO 17025 Quality Management Systems, Total Quality Management,
Assessment of Excellence (Malcolm Baldrige Award, Canadian Award of
Excellence, etc.), Six Sigma Training and Implementation, Quality
Assurance Procedure Manuals, Quality Function Deployment (QFD), Quality
System Development, Analysis & Audits, Statistical Process Control (SPC) &
Data Analysis, Supplier Development, Employee Training Plans & Training
Courses, Black/Green/Yellow Belt Training for Six Sigma, Six Sigma
implementations.
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Service Excellence Systems:
Measurements for Customer Service & Business Improvement, Customer &
Supplier Surveys, Office Automation, Lean administration systems,
Improvement Methods for Errors and Delays, Mistake Proofing, Management
Reporting Systems, Competitive Analysis, Business Procedure
Manuals, Customer Complaint Management Systems, Customer Surveys &
Focus Groups, Employee satisfaction surveys.
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Manufacturing Systems:
Lean Manufacturing, Just-In-Time (JIT), Scheduling
Systems, Cellular Manufacturing, Poka-Yoke (Mistake-proofing),
Kanban systems, MRP MRP II ERP
and SAP Implementation, SMED (Quick Setup Technology), Theory
of Constraints (drum, buffer, rope scheduling), Synchronous
Manufacturing, Plant Layout, Document Management Systems, 5 S,
Total Productive Maintenance.
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Engineering Services:
Professional Engineering services, Rapid Design & Product development
systems, Problem Solving and Trouble Shooting, Root Cause Analysis,
Continuous Improvement, Scale-up and Piloting, process design,
SR&ED Tax Credit Recovery, New Product Design and Development, Risk
Assessments.
- Energy Management
& Conservation: Energy audits, Pinch Analysis, reduction in
utility consumption, steam trap analysis & management, real-time
monitoring & expert systems for improving energy efficiency, HRSG (Heat
Recover Steam Generator) and CGT (Combustion Gas Turbine) operational
analysis, electrical power quality and power factor optimization,
Greenhouse Gas reduction, alternative energy sources (solar, wind, hybrid,
fuel cell).
- Coaching & mentoring of Sr. Management and Company Owners:
Management often need a friendly, confidential ear to listen to their
concerns and problems. Sometimes it helps to have someone to ask
tough questions that need to be asked. Competitors understand the
issues and the available options, but can't be safely used for
confidential discussions. Friends and business associates are
willing, but may lack the needed expertise. PQA combines the
expertise, willingness, and the personal strength to politely ask the
tough questions.
One of the fundamental tools for assessing the relative strength of a
process, and quantifying improvements made over time, Cost of Quality
(COQ) can be used by management to identify the priorities and focus
attention and effort of all employees onto the essentials.
Critical Chain Project Management (CCPM)
PQA's personnel have over 20 years expertise in
Energy Audits; Energy
Conservation Ideas & Project Identification; Steam load balancing &
optimization; Real-time energy efficiency scorecards; Water & condensate
balance, recovery, & conservation. More recently, PQA has offered
Expert systems to recommend optimum process settings,
Pinch Analysis for
Process Optimization of heat exchanger networks, analysis of Co-gen, HRSG,
steam generation, and boiler efficiency. PQA can do
Energy Audits, Feasibility Studies,
Energy Project detailed design, Project Management, implementation, &
training.
ISO 14001 Environmental Management has been growing at an exponential
rate since its introduction in1995. PQA offers environmental Risk
Assessments, auditing, strategic planning, and implementation.
PQA has been in business for over 17 years. Here are some
examples of the work we have done for our clients.
PQA offers a wide variety of implementation, consulting, ISO
training courses on the ISO Management standards, HACCP (Food & Drug
processing) and GMP.
Included in the ISO standards PQA covers are ISO 9001 (Quality
Management), ISO/TS 16949 (Automotive Parts Quality, International), ISO
13485 (Medical Device), ISO 46001 (CE mark for Quality), ISO 14001
(Environmental), ISO 17025 (Laboratory), ISO 18001 (Health & Safety), etc.
Maximizing value and speed, while minimizing waste, inventory and
control. PQA offers full-service Lean
Manufacturing consulting, Lean training courses, implementation, and
assessment. PQA offers a comprehensive package of training courses
in Lean, consulting, assessment, and implementation assistance. Lean
can be done with 6 Sigma, or Theory of Constraints (TOC).
PQA's personnel have over 20 years expertise in
Energy Audits; Energy
Conservation Ideas & Project Identification; Steam load balancing &
optimization; Real-time energy efficiency scorecards; Water & condensate
balance, recovery, & conservation. More recently, PQA has offered
Expert systems to recommend optimum process settings, Pinch Analysis for
Process Optimization of heat exchanger networks, analysis of Co-gen, HRSG,
steam generation, and boiler efficiency.
Process Engineering
PQA has a Certificate of
Authorization from Professional Engineers of Ontario,
and is authorized to provide Professional Engineering services to
businesses in Ontario, Canada and elsewhere. Our expertise includes
manufacturing process control, safety audits, risk assessments,
energy
conservation & conversion, process design, and numerous other topics.
PQA's monthly newsletter on process quality, business excellence,
Lean, 6 Sigma, Total Quality Management (TQM), and stakeholder
satisfaction (customers, suppliers, employees, shareholders, etc.). View
and print copies of Process Quality
News as far back as 1994. Sign up to receive
Process Quality News by email,
mail, or fax.
Productivity Enhancements
First you get good, then you
get fast. Today, the leading competitive factor is time. How
fast can you go? Productivity includes time, quality, and costs to
give the maximum benefits from the minimum investment. You need
nothing less. PQA has the expertise to quickly assess your
processes, benchmark them against the ideal, then get you a plan for
capturing the available improvements within your current constraints.
Critical Chain Project Management (CCPM) is the first major
advance in Project Management principles since the 1950's.
It allows you to get your projects completed 10% to 50% faster with the
same or better cost and quality. PQA offers Critical Chain (CCPM)
training courses, consulting, assessment, and implementation assistance.
Research &
Development PQA is trained and experienced in
Design of Experiments,
analytical problem solving, product & process development, and applied
research. We can help map the optimum direction for your research
dollars, as well as ensure they are effectively spent through
Critical Chain Project Management NRC
(National Research Council) and SR&ED (Scientific Research & Experimental
Development) funding programs can provide non-repayable grants and rebates
that could pay 50%, 80%, or 100% of the cost of doing business.
Frequently, PQA finds that normal operations (a necessary cost) could be
re-defined as R&D, making it eligible for government funding.
Everyone (some may need a little help from PQA to get started) can apply,
but only a fraction survive the scrutiny of the application process, or
the government audit that occurs before you get the refund cheque.
Let PQA help you ensure you get the full amount you deserve on your R&D
grants and subsidies.
Six Sigma was developed to create profit-based focus on
improvements by an infrastructure of change agents throughout the
organization. Six Sigma emphasizes breakthrough rates of
improvement, and focuses on world class performance to achieve
organizational success. PQA offers Six Sigma (6
sigma) training courses, implementation, consulting, assessment, and
improvement. PQA also acts as our Client's outsourced Master Black
Belt, and Green Belt.
PQA has developed numerous of paper-based and Internet-based surveys
for clients. The surveys can be standard templates or customized to
the client's exact needs.
Through carefully constructed and balanced survey questions, PQA
ensures you get the answers you need to take immediate action. This
ensures that the survey doesn't raise more questions than it answers.
PQA offers detailed statistical analysis to maximize the value
extracted from the survey data.
PQA provides public training courses, workshops, and in-house
customized training courses. Browse through the upcoming workshops and
course descriptions or find a workshop in your city.
Partnering with CTGIX Services Inc., PQA has assisted organizations
analyze their water usage, water quality, water management & metering
systems, and water treatment solutions (chemical, ion exchange, filtering,
and related systems. See CTGIX's website for details.
http://ctgix.com
PQA has written a number of Whitepapers and Special Reports for
in-depth analysis of different industries and situations facing them.
Some of these are available for free from this Website, or can be
purchased from PQA (from PQA's On-line Store
or by contacting PQA).
PQA trains business graduates to earn their Certified
Management Accounting designation by providing them with relevant work
experience both in the financial and managerial accounting fields.
The International CMA requires 2 years of accounting/research/consulting
experience as well as successful completion of a 4 part exam. PQA
provides the business graduates with a work-study program that has had as
high as a 92% pass rate for CMA certification.
PQA offers a training course for business graduates to
become Management Consultants in the fields of Operations Management and
Quality Management. We will provide you with relevant work
experience in the quality and management field that can lead to
professional certification in 3 categories.
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