Quality Tools and Techniques

Workshop Overview
	This 2-day workshop will enable trainees to have initial contact with a broad range of quality assurance tools & techniques from which they can subsequently develop additional knowledge, skills, and application on-the-job. Recognizing when a problem exists, selecting the most appropriate technique, and recognizing when to seek help in the application of the technique to a specific situation is the basis of this overview. This will allow trainees to: Maximize your personal effectiveness Lead or contribute in a team environment Solve problems Increase productivity, quality and customer service Learn the tools and techniques for working with ideas, working with numbers and working in teams
Workshop Content
	Affinity Diagram Brainstorming Cause & Effect/Fishbone Diagram Check Sheet Control Chart Flow Chart Force Field Analysis Histogram Interrelationship Digraph (ID) Matrix Diagram Nominal Group Technique (NGT) Pareto Chart Process Capability Radar Chart Run Chart Scatter Diagram Tree Diagram
You Need to Attend This Workshop If ......
	You are unsure of the best technique to analyze and solve a particular problem You can never prove that the things you do actually make an improvement It's difficult to convince anybody that changes are needed It's difficult keeping your team meetings focused on creating solutions
Registration
	Call PQA to discuss your training needs at: +1 (519)-667-1720 or in N.America (800)-837-7046 OR Email: dwhitred@pqa.net