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Quality Tools and Techniques

Workshop Overview
This 2-day workshop will enable trainees to have initial contact with a broad range of quality assurance tools & techniques from which they can subsequently develop additional knowledge, skills, and application on-the-job. Recognizing when a problem exists, selecting the most appropriate technique, and recognizing when to seek help in the application of the technique to a specific situation is the basis of this overview. This will allow trainees to:
  • Maximize your personal effectiveness
  • Lead or contribute in a team environment 
  • Solve problems
  • Increase productivity, quality and customer service
  • Learn the tools and techniques for working with ideas, working with numbers and working in teams

Workshop Content

  • Affinity Diagram
  • Brainstorming Cause & Effect/Fishbone Diagram 
  • Check Sheet 
  • Control Chart 
  • Flow Chart 
  • Force Field Analysis 
  • Histogram 
  • Interrelationship Digraph (ID) 
  • Matrix Diagram 
  • Nominal Group Technique (NGT) 
  • Pareto Chart 
  • Process Capability Radar Chart 
  • Run Chart 
  • Scatter Diagram 
  • Tree Diagram

You Need to Attend This Workshop If ......

  • You are unsure of the best technique to analyze and solve a particular problem
  • You can never prove that the things you do actually make an improvement 
  • It's difficult to convince anybody that changes are needed 
  • It's difficult keeping your team meetings focused on creating solutions

Call PQA to discuss your training needs at:   +1 (519)-667-1720      or in N.America   (800)-837-7046


Email:  dwhitred@pqa.net

1996 - 2006 Process Quality Associates Inc.     http://www.pqa.net      +1 (800) 837-7046    "We Engineer the Quality of Your Success"

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