Key Word Index
Guiding Philosophies 29, 33
Hands-on Approach to Continuous Improvement 4
Hardware
. Design, Quality, Reliability 3, 7, 20, 21
High Performance 21
Histogram 19, 23
Human Behavior 25
Human Resources, Consulting on 37
Ideas 19
. Considering 29
Improvement Projects 4
Improvements
. Methods for making 17, 19, 23
.  . via Auditing 10
. ISO-9000: Y2K version 12
In-depth Interpretation, data 24
Incentive, people & employees 14
. Consulting on 37
Industrial Psychosis 23
In-House Workshops 2
Injections, for Improving Systems (TOC) 29, 30
Innovation 3, 16, 19, 21, 22, 29, 30, 33
Inspection,
. Quality of Parts/Process 3, 10, 15, 33
. Effective, Efficient, & Minimizing Cost 3, 33
. Writing Optimum Quality Control Plans 33
Instructions, work 3, 32
Intelligence
. Competitor 3, 16, 33
. Market 14, 16, 29
Internal Quality Auditor & Lead Assessor Training 10
Interpreting Financial Statement 8
Interrelationship Digraph (ID) 19
Introduction to ISO/QS-9000 13
Inventory
. Reduction & control 14, 29, 33
ISO 9000 1, 10, 13, 33, 38
. Implementation via Plexus® 33, 38
. Y2K (Updated Year 2000 Edition) 12, 38
ISO-14000 11, 33, 40
ISOlution™ Software Systems 41
JIT (Just in Time) 14, 29, 33
Juran, "Planning for Quality" 33
Just-in-Time (JIT) 14, 29, 33
Kaizen 3, 29, 33
Key Business Measurables (KBMs) 14, 29
Late
. Deliveries, eliminating 14, 29
. Employees 33
. Projects, eliminating 5
Lead Assessor Training 10
Leadership, market 5, 32, 37
Leadership & Management Skills 19, 25
Legal Obligations 21
Liability, Product/Process 3,  19
Listening Skills 27, 33
Logistics 19, 29
Loyalty, Customer  & Supplier
3, 9, 16, 17, 19, 28, 29
"Mafia Offer" & Theory of Constraints (TOC) 29
Maintainability of parts, equipment, processes 3, 20, 21
Management 14, 23
. Systems, Consulting on 37
. Philosophies 29
Market 22
. Research 6
. Co-operation 29
Maintenance, Equipment 21
Management
. Consulting 37
. Measurement System 14
.  . Consulting & Implementation 37
. of Change 29
.  . , Consulting on 37
. of People 27
. of Quality 3, 20
. Training 3, 14, 27, 29, 33
.  . , Consulting on 37 
Material Testing 18
Matrix Diagram 19
Measurables 14
Measuring & Making Customer Satisfaction 16
Measurement System 14, 33
. Analysis for Accuracy, Precision, etc. 14
. Devices & Methods (Metrology) 33
Meetings, effectiveness 19
Metrology 15, 33
Mistake Proofing 3, 7, 21, 22, 30, 33
Mission 29, 33
Modernization Plans, Consulting on 37
Motivations 28
MRP, MRP II, ERP, vs. TOC's Drum Buffer Rope 29, 37
MSA (Measurement System Analysis) 15
Multiple Registrants, PQA Seminars 1
Needs 22
. Assessment 3
Negotiating 31
  .With Customers 31
  .With Suppliers 31
Niche, marketing 29, 33
Nominal Group Technique (NGT) 19
Non-Financial Managers & Finance 8
Office Productivity 14, 19, 23, 29, 32, 33
On Demand Public Workshop 2
Opportunities 25
Optimization 6, 7, 21, 29, 33
Optimum Decisions 29, 33
Organizational Psychosis 24
Over & Under Adjustment 15
Overall Goal 29
Overbudget Projects 5
Paperwork, excessive 32
Parallel Reliability Circuits 21
Pareto, Analysis & Charting 19, 23
People
. Side of Quality, The 33
. Problems, Solving 25, 33
. Skills & Managing 25
Performance 25, 28
PERT & GANTT Charts 5
Philosophies
. Deming 33
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