Phase

Purpose of Phase

Program Contents

Define

(Week One)

·           Identify the process, product or service that needs to be improved

·           Prepare a Business Case to identify the impact of the project

·           Overview of 6 Sigma

·           6 Sigma Deployment Methodology

·           Voice of the Customer

·           SIPOC Diagram

·           Critical to Quality Tree

·           Business Case

Measure

(Week One)

·           Characterize the defects

·           Develop baseline data to track the progress of the project

·           Process Mapping

·           Basic Statistical Tools

·           Control Charts

·           Process Capability

·           Measurement System Analysis

·           Process FMEA

Analyze

(Week One)

·           Analyze the system to identify ways to eliminate the gap between the current performance of the system or process and the desired goal.

·           Explore underlying reasons for defects.

·           Use statistical analysis to examine potential variables affecting the outcome

·           Identify the most significant root causes.

·           Develop a prioritized list of factors influencing the desired outcome.

·           Overview of Multi-Vari Studies

·           Tests for Means/Variances/Proportions

·           Analysis of Variance (ANOVA)

Improve

(Week Two)

·     Seek the optimal solution

·     Develop and test a plan of action for implementing and confirming the solution.

·     The process is modified and the outcome is measured to determine whether the revised method produces results within customer expectations.

·           Overview of Design of Experiments (DOE)

Ø      Full Factorial DOEs

Ø      Fractional Factorial DOEs

Ø      Taguchi Robustness Concepts

·           Evolutionary Operations (EVOP)

Control

(Week Two)

·          Control the new system.

·          Ongoing measures are implemented to keep the problem from recurring.

·           Institutionalize the improved system by modifying policies, procedures, operating instructions, and other management systems.

·           Pre-Control Charts

·           Short Run SPC

·           Quality Planning and Control Plans