internal quality audit concepts were very well communicated to class members. I
felt very relaxed and interested throughout the entire course. The instructor
was very professional & knowledgeable. An excellent working example of how to
perform an audit."
Mr. Stan Eagles, Manufacturing
Innovative Steam Technologies
"I found the Ishikawa cause & effect diagram, as well as the other root cause
models, very informative and helpful as they make you think through the problem
solving process and help you in identifying possible solutions. These are tools
which I will begin to use at our site. Very helpful!"
Ms. LeeAnn Johnson, Quality
Kraft Canada Inc.
"The ISO:Y2K workshop provided great information. A
knowledgeable and pleasant instructor. If I got as much out of this as I think,
we'll be all right with the new version"
Mr. Alex Boren, QA Manager,
Guardian Industries Canada Corp.
"The Advanced Product Quality Planning workshop opened
my eyes to possible ways of better managing and getting full use out of time and
Mr. George Kett, Assembly Manager,
Aar-Kel Moulds Ltd.
"Ideas were communicated very clearly. Questions were handled well. Numerous
participative exercises were helpful and will ensure day-to-day application."
John Blackman, Manufacturing
"Great fun! Lot's of ideas and concepts exchanged."
Mr. Mark Selkirk, Service Quality,
Hamilton Street Railway