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Glossary

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Feel free to send PQA your definitions & we'll post them

Word or Phrase
Definition
Definition Provided By:
API (American Petroleum Institute) Organization that set standards and lobbies for the oil exploration and refining industry
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Absenteeism
When someone is not at their assigned work station ready for work at their regularly scheduled work period.  This includes all reasons, as well as excused time off. PQA
Accident An undesired event that someone didn't adequately plan for, had adverse consequences for 1 or more stakeholders, but was 100% predictable and preventable.
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Accountability
The degree to which someone is held responsible for the processes used, and/or the results achieved. PQA
Accounts Receivable Money you are owed by somebody who won't pay until they're good & ready
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Acquisition Something that you buy, or obtain responsibility for
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Advertising A tool used to communicate or distribute your message to one or more people or organizations
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Advice Someone elses opinion about your past actions (or inactions), or future decisions and opportunities.  Some feel the greatest vice of all is advice.
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Airline Organizations that make you plan well in advance (or suffer the financial consequences), make reservations and iron-clad commitments, wait in line, cram into a thin-walled aluminum tube with many other people, take substantial risks, then wait some more; all so you can get where you need to go more quickly.
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Analysis Breaking a complex problem into many simple problems so that you can better understand how everything works and interacts.
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Anecdote A story that helps illustrate your point and convince other people you are right.
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Audit An independent investigation of the status of a specific system, as compared to some defined standard or set of expectations, and reporting the results in a unbiased, comprehensive, and documented manner.
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Automotive

Award

Benchmarking

Benefit

Beverage

Brainstorming

Budget

Business

Business Process Redesign

CAD/CAM

CIM (Computer Integrated Manufacturing)

Canadian

Cartoon

Case Studies/History

Change management

Charitable

Client

Co-generation

Collection

Commitment

Communication

Community

Competitor

Computer

Computerization

Conference

Conservation

Consultant

Control

Copyright

Cost

Cost Estimating

County

Creativity

Customer

Customer/Supplier

Cutback

DOE (Design of Experiments)

Data

Database

Defect

Defense


Deming

Design

Detection

Development

Die Casting

EEC (European Economic Community)

Earning

Economic

Economy

Education

Electroplating

Employee

Energy

Engineering

Environment

Equipment

Ergonomic

Error

Estimating

Ethics

Europe

Evaluation

Example

Excellence

Experiment

Expert System

FMEA (Failure Mode Effect Analysis)

FMEA-D

FMEA-P

Fabricate

Fact

Federal

Financial

Firmware

Flow Chart

Food

Forgery

Free Trade

Fringe Benefit

General Motors (GM)

Generation

Government

Graphic

Growth

Hardware

Health Care

History

Human Resource

ISO-14000

ISO-9000

Icebreaker

Incentive

Industrial

Inflation

Innovation

Inspection

Intelligence

International

Internet

Invention

Inventory

Involvement

JIT (Just-In-Time)

Japan

Japanese

Job Security

Job Shop

Kaikaku
A team of Managers and experts assigned the responsibility and authority to manage and achieve the realization of all phases of a major change in a business.  This would be a major paradigm shift, stopping, or starting a significant business unit, product, or operation of major importance.  Information and knowledge are shared in real time during the 10 to 15-day intensive sessions. This team holds absolute power in  decision making over all aspects of the organization that effect or are affected by the project. This methodology is mostly used for the full restructuringof a Company in an extreme "emergency" context. The level of complexity and innovation is therefore very important. This will ensure a global vision, commitment, and global buy-in by the principal participants.

Knowledge

Layoff

Leadership

Legal

Liability

Library

Literacy

Logistic

Loyalty

MRP/MRP II See Materials Resource Planning (MRP), and Materials Requirements Planning (MRP II)
Machining

Maintenance

Management

Management Measurement Systems

Management of Change

Manual

Manufacturing

Manufacturing Resource Planning (MRP II)

Market

Marketing

Material

Material Handling

Material Review Board

Materials Resource Planning (MRP) A methodology for defining the raw material requirements for a specific item, component, or sub-assembly ordered by a customer, or required by a business process.

MRP systems will usually define what is needed, when it is needed, and by having access to current inventories and pre-existing commitment of that inventory to other orders to other customers, will indicate what additional items need to be ordered to fulfill this order.

Some MRP software applications can automatically place those raw material orders to the preferred supplier by fax, e-mail, or EDI (Electronic Data Interchange).  MRP has been mostly replaced by the super-set MRP II.  MRP II has been replaced in some cases by the even more complex & comprehensive ERP (Enterprise Resource Management).

The basis of MRP is usually accomplished by a "one-to-many" relationship; linking one SKU (Stock Keeping Unit) to all the nuts, screws, metal, software, etc. that goes into that unit.  This is usually defined by a hiearchial Bill of Materials (BOM) system.
G. Black, PQA
Measurement

Medical

Meeting

Metal

Metrology

Mission

Municipal

National

News

Newsletter

Niche

Not-for-Profit

Nutrition

OGP

Objective

Objectives, Goals, & Plans (OGPs)

Occupational Health & Safety

Office Productivity

Office Technology

Packaging

Painting

Paper Management

Pareto

Patent

Pay Equity

Pay System

People Skill

Petro-chemical

Philosophy

Piece Work

Planning

Plastic

Plexus

Pneumatic

Politic

Poll & Survey

Presentation

Preventative Maintenance

Printing

Problem

Problem Solving

Process

Process Control

Product

Productivity

Project Management

Propaganda

Prospecting

Prototype

Provincial

Public Relation

Purchasing

Puzzle

QA

QS-9000

Quality Assurance

Quality Circle

Quality Commitment

Quality Corner Publication

Quality Function Deployment

Quality Guru

Quality Plan

Quality

R&D

ROI (Return on Investment)

Re-engineering

Regulation

Reject

Reliability

Renewal

Repair

Research

Restructure

Restructuring

Resume

Retreat

Revenue Canada

Robotic

SPC

Safety

Sales

Satisfaction

Scheduling

Security

Self-Directed Work Team

Self-employed

Selling

Service

Shift Schedule

Shingo Prize

Small Business

Software

Specifications

Speech

Stamping

Standard

Statistical Process Control

Strategic

Strategic Planning

Supplier QA

Supplier/Customer

Survey & Poll

TE Supplement (QS-9000)

TE Supplement of QS-9000

TE-9000

Taguchi

Tariff Wage System

Tax

Teamwork

Technology

Telemarketing

Time & Motion Study

Tire

Tolerance

Tooling

Tort

Total Quality Management

Trade Show

Trademark

Transportation

Turnaround

Unions

Value

Vision

WHMIS

Waste

Website

Writing


Who is PQA ? Products and Services PQA's Clients PQA's Philosophies PQA's People PQA's Milestones
Dear PQA... Career Opportunities & Joint Ventures
1996 - 2002   Process Quality Associates Inc.       "We Engineer the Quality of Your Success"              Revision: 002         Last Updated: July 22, 2002 

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