||PQA assists a client to resolve outstanding issues and
pending de-registration of their ISO 9001 system. PQA resolves in 1
week what the client had been struggling with for 7 months.
||PQA does an extensive energy conservation process analysis for a major oil/gas
refining and processing plant in the Middle East. Numerous innovative
process improvements are made, including heat exchanger network Pinch
Analysis. Many million $ savings are identified & projects proposed for
achievement of BIC (Best In Class) Energy performance.
||PQA has had several inquiries about Black Belt Training.
Due to this interest, we are going to be running a public program starting
||PQA develops a Work/Study program for International
||PQA is awarded a contract for an Employee Survey which we
conducted on-line for 70 employees. PQA identified 7 management
policies that could be modified so as to create even greater employee
|March 24, 2004
||Glenn Black delivered the speech Why Won't People Just
Do It? at the first ever PMI South Western Ontario Conference in London.
London Quality Award winner is announced - Congratulations to 3M!
Both Don and Glenn were Quality Award Assessors, using the Canadian Award
of Excellence (CAE) as the basic template.
|March 11, 2004
|Glenn Black is the Guest Speaker for this month's ASQ
London Section 0403 meeting held at 3M Canada, London. The topic is
Examining Business Processes. There was a good turnout and the evening was
enjoyed by all.
|Feb 23 to 25, 2004
|IQPC, a leading edge company holding conferences dedicated
to providing accurate, objective and up-to-date developments and trends in
various industries and government, was in need of experienced Facilitators
for a Business Process Management Congress to be attended by Sr. Executives
from Canada, USA, Europe, and Hong Kong.
PQA’s Sr. Consultants Glenn Black, Don Whitred, and John McLellan designed
and presented a 1-day Master Class workshop on “Business Process Auditing”.
Topics included: rapid process assessment techniques, QMS auditing
techniques, Six Sigma methodologies, and continuous improvement
Glenn Black also delivered the Interactive discussion session on Process
Models for Overcoming the Technical Challenges of Business Process
On a scale from 1 (Poor) to 5 (Excellent), PQA received a satisfaction
rating from attendees ranging from 4.2 to 4.9 (average of 4.64). The
average score was 3.55 of the thirty one other speakers who presented.
Therefore the discriminating Sr. Executives who paid up to CDN$5,300 to
attend found PQA to be 30.7 % better than the leading consultants from 2
(See the scores from IQPC at
http://www.pqa.net/workdone.html. Click on the link at the bottom
of this Case Study).
||ASQ Kitchener Quality Conference. Glenn delivered a
speech on "Helping People Get it Right the First Time".
||PQA joins the London Tech Alliance and the Project
PQA is also actively recruiting/hiring a new sales
force to join our team.
||LQA visits underway. The LQA Team visit the
qualifying company's for an evaluation.
||PQA gets a big contract for a Tier 1 auto manufacturer.
||Glenn gives a speech at the ASQ Toronto Quality Forum -
Serving Customer Service.
|Oct 15, 2003
|Southwestern Ontario Software Quality Group has invited
Glenn Black to deliver a speech on "Needs Assessment"
||Operations Management course is underway at Fanshawe
2 members of PQA join the London Quality Award Selection
Committee - Glenn Black and Don Whitred (LQA Organizer).
|July 15, 2003
||Glenn Black, President of PQA develops and prepares to teach Operations
Management course at Fanshawe College, London Campus starting in September,
|July 11, 2003
||PQA does an ISO 13485 Implementation for a company that manufactures and distributes
|July 8, 2003
||Plastic rotomolding manufacturer was having problems with mold surface
porosity which caused premature scrapping of very expensive molds. PQA
developed process for re-surfacing existing molds, & for achieving
better quality and useable life from all future molds that were made
|July 7, 2003
||PQA creates a Lean Manufacturing User Group for people to network with
fellow Lean enthusiasts to share their views, ideas, and experiences about
|July 2, 2003
||Research on public companies for their quality assurance management
system, cost of non-quality and profitability
|June 10, 2003
||PQA creates an ISO 9000 User Group for quality people in the area who
would get together one night a month to share how we implement the ISO 9001/
TS 16949 requirements
|May 29, 2003
||PQA contract for review of current product design, reliability problems,
statistical data analysis and make recommendations for resolving all
performance and reliability problems for a commercial products manufacturer
|May 23, 2003
||Analysis of patent, product, and documentation for approval by patent
office and acceptance under building code and as code-compliant for
|Mar. 31, 2003
||PQA current client ( an appliance manufacturer) signs a PERCON contract
for continuous improvement. PERCON is a PERsonal CONsultant
|Mar. 27, 2003
||Glenn Black, President of PQA has been invited by the PEO Toronto
Chapter to deliver a speech on "Engineers and Engineering: From Whisper
|Mar. 5, 2003
||PQA receives a contract to develop and deliver ISO 13485 Internal
Auditor Training for a local manufacturer of plastic extrusions.
|Jan. 28, 2003
||Glenn Black, President of PQA is giving a speech for the Southwestern
Ontario chapter of Project Management Institute (PMI) on "Projects and
Quality Assurance: Making the World Go Round"
|Jan. 11, 2003
||PQA was retained to assess a local manufacturer's current management
situation, and propose immediate solutions.
|Jan. 8, 2003
||PQA Senior Associates Glenn Black and Don Whitred have volunteered their
time and experiences to be on the London Quality Award committee
|Jan. 6, 2003
||PQA client signs a contract for Facuilitation of Continuous Improvement
projects for $700,000 savings for a company that manufactures and
distributes plastic bags
|Dec. 23, 2003
||PQA starts to develop Six Sigma web pages for their website
|Dec. 11, 2003
||Received a purchase order to deliver an 8D Training Program for a
company that does surface preparation & application of coatings to metal
|Oct. 23, 2003
||CRASH!!!!! A car crashes through the front window of PQA offices.
No one is hurt but 2 work stations and the whole room is destroyed.
Time for more renovations!
|Oct. 1, 2002
||McGill University teams up with PQA to assist the Master of
Manufacturing Management (MMM) program students find short term positions
with Manufacturing companies to complete their program.
|Sept. 30, 2002
||PQA is asked to build computer simulator for automotive style air
conditioning system & optimize design
|Sept. 28, 2002
||Kitchen remodeling in PQA's offices are now complete. This
was the last task to complete all the renovations at PQA's offices.
Boy, are they beautiful!
|Sept. 26, 2002
||PQA in discussions to add Director of Sales & Marketing to
assist consultants in sales support.
|Sept. 19, 2002
||PQA helping medical device manufacturers & distributors
meet Dec. 31, 2002 deadline for having ISO 13485 certification
|Sept. 02, 2002
||PQA personnel teaching Quality Management and
Geometric Dimensioning & Tolerancing courses at local Community College to
give back to our community & share the knowledge
|Sept. 01, 2002
||Glenn Black, President of PQA is giving a presentation at
Professional Remodeler's First Benchmark Conference 2002 in Boston on Oct.
12. The speech "Creating a Company Wide Culture" is about Total
Quality Management and customer satisfaction to achieve maximum
|Aug. 31, 2002
||John McLellan, PQA Associate is doing basic research on the
link between employee satisfaction and corporate profits. John hopes
to finish his Doctoral Thesis in Business Administration within the year.
PQA clients are benefiting from truly understanding their people and
|Aug. 30, 2002
||PQA complete major upgrade on Critical Chain Project
Management section of PQA's website, providing numerous examples and
background on how CCPM can get your projects done 10% to 50% faster &/or
cheaper. PQA's receives a 20% increase in the number of hits on our
|Aug. 29, 2002
||PQA awarded contract to do Root Cause Analysis training for
over 90 employees of Accuride. Accuride is an OEM & aftermarket
supplier of aluminum wheels for large transport trucks
|Aug. 8, 2002
||PQA was consulted on the design & operation of a pilot
plant for the manufacture of a new patented plastic resin for removal of
environmental contaminants from water.
|Aug. 6, 2002
||PQA forms joint venture to apply PQA's knowledge in
alternative energy systems, waste heat recovery, and HVAC for agricultural
|Aug. 6, 2002
||PQA investigating WEEE (Waste Electrical Electronic
Equipment) and its environmental burden in landfills and alternative
|Aug. 6, 2002
||PQA implements 5S pilot project for office environment.
One truckload of obsolete equipment & files are successfully removed from
office. Another 50 cu. ft. are moved to "dead storage" archive.
PQA designed & implemented computer database for corporate library and
reference files. People can now quickly find & utilize the resources
that are available.
|Aug. 4, 2002
||PQA awarded contract to upgrade Direct Plastics to
ISO-9001:2000 quality standard
|July 27, 2002
||PQA welcomes Ola Hausel as latest addition to PQA's
Associates. Ola is a Mechanical Engineer with 20 yrs. experience in
consulting, nuclear, Internet, and management.
|July 11, 2002
||PQA is commissioned to do employee survey for over 600
employees at FAG Bearings. PQA helps customize survey to exactly meets
management's needs, ensure it's comprehensive so that it is an excellent
benchmark for future surveys, and each question leads to clear actions no
matter how it is answered by employees.
|July 6, 2002
||PQA develops Quality of Worklife program for municipal
|July 1, 2002
||PQA forms Joint venture with 6 Sigma Consortium for the
marketing and training of employees on Black Belt and Green Belt techniques.
PQA offers program to upgrade and add additional resources without a full
wave being generated.
|June 10, 2002
||PQA awarded contract to do turn-key implementation for ISO
13485 quality system for medical device manufacturer. This includes
clean room, sterile procedures, supplier & sub-contractor controls, and
process optimization. Medical device is an injectable product that
must be safe for the patient and meet FDA and Therapeutic Products
Directorate requirements for Health Canada.
|Apr. 25, 2002
||John Kabel joins PQA as our latest Associate. John
has over 20 years experience in process optimization, food manufacturing &
processing, biotechnology, sterile processes, and pharmaceuticals.
|Apr. 1, 2002
||PQA is hired to help troubleshoot high speed (3.0
meters/sec line speeds) printing system. Working with customer, OEM
manufacturer, and VAR the numerous theories as to the cause are examined and
eliminated or solved. The technical solution is defined within 2
months for a series of problems that had been ongoing for over 2 years.
|Mar. 28, 2002
||PQA delivers speech on ISO9001 and the role of the
Professional Engineers for the local chapter of Professional Engineers of
Ontario. PQA shows how ISO can give an ROI in excess of 1,000% but the
average return is only 16% due to poor implementation of the ISO system.
PQA shows how to do it better.
|Mar. 22, 2002
||PQA asked to investigate market potential for new, improved
3D image rendering software & algorithm for use with digital data streams
such as satellite, surveillance, and MRI medical imaging.
|Mar. 18, 2002
||PQA helps wiring harness manufacturing company with
achieving ISO9001 certification.
||PQA complete process engineering simulator & designer for
hazardous gas blending system. Simulator can be used for training
customers, as well as designing process piping & equipment sizing for all
sizes of production capacities. Simulator cost only 22% of the
alternative (having engineers do the detailed engineering design for 9
different size production plants). With the simulator, the engineers
can quickly review the final design recommended by the simulator, rather
than doing the detailed optimization by hand.
||PQA was hired on year-long contract to do quality assurance
auditing for plastic extrusion company. PQA has the expertise to do
the audits faster, cheaper, and more comprehensively than employees.
PQA can also recommend on management focus to ensure the QS-9000
certification stays "evergreen" and doesn't fall behind.
|Nov. 16, 2001
||PQA develops a new, simple process design for the float
glass industry to eliminate "tin rain" phenomenon which occurs in the float
bath, ruining the glass quality.
|Oct. 10, 2001
||PQA does 8 Disciplines problem solving training for
employees of LaZBoy.
|Sept. 12, 2001
||PQA does process troubleshooting for new, patented process
equipment to purify & concentrate waste fluids. PQA had the probable
root cause identified in 4 hrs., conducted tests to confirm the cause in
another 4 hrs., and had detailed design calculations completed within the
week to overcome the previous design limitation.
|Aug. 27, 2001
||PQA commissioned to do supervision & leadership training
for employees at a major white goods appliance manufacturer. PQA's
focus is on awareness, perseverance, listening, and Deming's
Plan-Do-Check-Act cycle to achieve maximum rate of improvement & employee
|June 28, 2001
||PQA does training at KVT Technologies (Div. of Emerson
Electric) and for Wescast Industries (world's leading manufacturer of thin
wall castings for intake/exhaust manifolds) on Failure Mode Effect Analysis
(FMEA) so employees can enhance prevention of quality problems.
|June 1, 2001
||PQA applies TOC Thinking Tools to develop Current Reality
Tree to help Sr. Management and middle management understand each other
better, resolve differences, and focus their efforts as a team for a
division of international conglomerate.
|June 15, 2001
||PQA helps upgrade ISO-9001 system for AO Smith to the new
Year 2000 version of standard, as well as Internal Quality Auditing
|May 11, 2001
||PQA applies Theory of Constraints Thinking tools to analyze
complex market forces for new telecommunications startup that has cornered
the market on wireless devices. PQA successfully explains how the
customers, competitors, and speculators have driven the market to all-time
new highs, and how this will finally be resolved. Management receives
clear direction on how to ensure the wave of success continues.
|Mar. 15, 2001
||Glenn Black, PQA's President delivers speech on Critical
Chain Project Management to Quality Professionals at American Society for
|Sept. 15, 2000
||Carpeting & tile are now complete in PQA's office expansion.
Baseboards, kitchen, & bathroom are all that remain
|All phone, computer, & A/V wiring is now complete in office expansion
|Sept. 6, 2000
||PQA's new calendar (2000-2001) for training courses is done & back from
the printers. Will be mailed to all clients within the next week.
|Drywall & painting are now complete in PQA's office expansion.
|Electrical wiring & government inspection are now complete in PQA's
|PQA's expansion into 2nd floor of building discovers their 1910 building has no insulation between plaster and brick,
as well as many bare electrical wires (old insulation has fallen off wire)
hidden in walls, and whole area is on 2 fuses. Planned scope of just
re-decorating before moving into office expansion is thrown out window.
Scope now includes total gutting of office expansion area, total re-wiring
electrically, total re-plumbing, & move partition walls. Scope has
increased 1200% over original plan. Cost has gone up by factor of 120.
Project duration has increased by factor of 20. So much for project's
original plan & budget.
|PQA prints & distribute 20,000 copies of its 1999-2000 Training
Catalogues to its clients and contacts in S. Western Ontario
|Ron Farren, Quality Practitioner joins PQA's team. Welcome Ron!
Ron has over 20 years experience in wholesale/retail food sales &
distribution, warehouse operations, & inventory control. Ron will be
in charge of Inside Sales and telemarketing for PQA.
|Bernie Meyer, Quality Practitioner joins PQA's team. Bernie has 15
years experience in landscaping and horticultural services, and is a recent
graduate from Fanshawe College. Bernie will be responsible for co-ordinating
all seminars, as well as our monthly newsletter.
|Jodie Sinclair is promoted to PQA's Office Manager.
Congratulations Jodie. Jodie is now responsible for the day-to-day
running of the PQA office in addition to her other duties.
|Jodie Sinclair joins PQA as our receptionist and secretary.
Welcome Jodi! Jodi has experience in retail sales, food & confection
manufacturing, and office systems.
|John McLellan, BA MBA CGA joins PQA as an Associate. John
specializes in financial controls & measurements, ISO implementations,
strategic planning, and Theory of Constraints.
|Aug. 13, 1993
||PQA moves to new offices at 690 King St. Finally, we have windows!
||Don Whitred joins PQA as Associate. Don has over 20 years
experience in telecommunications industry (Northern Telecom, now Nortel
Networks) and in quality assurance management.
||PQA helps paint manufacturer analyze customer returns and
eliminates over $1.2 million/yr. in returned product by identifying paint
colour measurement system as the major cause. Error of measurement
improvement program eliminates error in measuring paint colour to customer's
standard. All measuring devices throughout plant that affect
formulations are checked & replaced as needed with more accurate
|Sept. 9, 1988
||PQA gains its first contract with CAE Magnesium (now Meridium
Corporation) for review of their quality management system and locating
source of on-going problems.
|Aug. 31, 1988
||PQA's business plan is completed and bank agrees to fund on first
|Aug. 8, 1988
||PQA is formed as a sole-proprietorship with 1 employee. Company
operates out of Glenn Black's basement